Booking Terms & Conditions:
Due to this unprecedented challenge with the outbreak of coronavirus (covid-19) across the world, we have been monitoring and following the guidelines and advice from the government and the World Health Organisation as our priority is to keep our employees and clients safe at all times. We will continue to do this as a company as we are aware things are changing daily.
We have implemented a new cancellation policy just around a pandemic- should we face another in the future, allowing our clients to continue to feel safe whilst booking.
Should we be advised to close our venue by the government and follow the correct procedures, you’ll need to contact your Event Organiser who will be able to postpone your event or refund you if the booking is within 30 days or during closure. As we are unaware of the full impact and duration of a pandemic, we are flexible and are always monitoring all fields.
We, Miroma Leisure, grant you, the Client Company set out in the Event Booking Contract, permission to use the Function Room(s) at the Host Venue during the Event Times on the Event Date subject to the following terms and conditions:
The Booking Contract between you, the Client, and us, Miroma Leisure, shall comprise the completed Booking Form and these Terms and Conditions. All bookings are subject to these Terms and Conditions to the exclusion of all others.
A Booking is only confirmed once we issue a Booking Confirmation following receipt of the agreed Deposit (in cleared funds), a completed Booking Form, completed Risk Assessment (if required) and a signed copy of these Terms & Conditions. Until this time your booking is provisional, and we may cancel it, without liability, by sending you written notice of cancellation. If Police and Licensing respond to the Risk Assessment submitted in connection with the Event with anything other than low risk, we reserve the right to cancel the Event immediately without liability and the Deposit will be refunded to you.
iii. If there are any changes to your requirements you must notify us immediately and a new Booking Form and Nordic Hire Terms and Conditions will be issued for your signature if necessary.
Confirmation of final numbers of attendees must be given to the Event Manager or General Manager no later than 7 days before the Event, unless otherwise stated in the Booking Form. We reserve the right to levy additional charges if the number of guests exceeds the final number provided by you.
The minimum number of food covers per the Booking Form will be the minimum you will be charged and is not transferable. If the number of food covers exceeds the agreed minimum number of food covers per the Booking Form, notice must be given to the Event Manager or General Manager no later than seven days before the Event and you will be charged for such additional covers. We also reserve the right to levy additional charges if the number of food covers actually provided exceeds the final number of food covers provided by you before the Event. You are responsible for bringing to the attention of the Event Manager or General Manager any special dietary requirements of attendees at the Event. This may be communicated verbally but must be confirmed in writing. You agree to be responsible for any additional costs incurred by us in catering to such requirements.
Under no circumstances may food or beverages be brought into Nordic unless this is with the prior written agreement of management. Any agreement to you bringing your own alcohol to Nordic will be subject to payment of our standard ‘corkage’ charge.
vii. Payment Schedule
Payment of a deposit equal to £10 per person or 40% of the total Contract value (whichever is greater) is required before the Booking is confirmed (see term ii above). Payment of the Balance is due no later than one month prior to Event Date. In the case of bookings made less than one month before the Event Date, the total Contract value will be due at the time the booking is made.
Additional items ordered less than 1 month prior to Event Date must be paid for at the time of ordering. In the event that the Balance is not paid by the due date this will be deemed to be a cancellation and you will be liable to pay the cancellation charges detailed below.
viii. Cancellation policy
All cancellations must be in writing.
For events taking place during the Christmas period (15th November to 31st December, every year, inclusive), the cancellation policy that shall apply is set out in (a) & (b) as follows:
(a) If you cancel at least 2 months prior to the Event, the Deposit will be retained by us.
b) If you cancel less than 2 months before the Event, we will retain an amount equal to 50% of the total Contract value which represents a genuine estimate of our costs and losses (including lost profit) incurred as a result of your cancellation.
For all other events outside of the Christmas period, the cancellation policy that shall apply is set out in (c), (d) & (e) as follows:
c) If you cancel at least 2 months prior to the Event requesting a postponement of the Event and we are able to reschedule your Event, provided that the rescheduled Event takes place within 6 months of the original Event Date, the Deposit will be applied to the rescheduled Event.
d) If you cancel or request that the Event is rescheduled at least 14 days before, but less than 2 months before the Event, the Deposit will be retained by us (and cannot be applied to another booking).
e) If you cancel less than 14 days before the Event, we will retain an amount equal to 50% of the total Contract value which represents a genuine estimate of our costs and losses (including lost profit) incurred as a result of your cancellation.
Where Credit facilities and signed bespoke contracts have been agreed and authorised by Miroma Leisure the above vii. Cancellation policy may not apply, and you will adhere to the agreed terms.
Where a Minimum Spend has been agreed in the Booking Form, you shall pay the greater of this amount or the actual spend incurred by guests at your Event. Where a deposit has been taken, this shall be deducted from the Minimum Spend or the Actual Spend (whichever is greater), with the difference to be paid by You, in full, on the night, unless otherwise agreed in advance in writing
Where a Commission has been agreed with you, this shall be paid or credited to you after the Event has taken place and all final event payments have been received by us.
xii. We reserve the right to make a charge for Events that run outside the Event Times.
xiii. We reserve the right to relocate your event to another area within Nordic or another suitable venue operated by Miroma Leisure at our discretion without liability.
xiv. If, in our reasonable opinion, the nature of the event or the type of clientele is different from the Event Details as stated on the Booking Form, we may in our absolute discretion cancel your booking without liability.
You undertake to comply (and to ensure that your guests comply) with all applicable laws, licences, regulations and policies in force at Nordic from time to time, including, but not limited to, ensuring that no fire exits and routes are obstructed at any time.
xvi. You may not use Nordic for any activities which are illegal, immoral, offensive or dangerous or which may become a nuisance to the owners or occupiers of any neighbouring properties.
xvii. We reserve the right to eject from, or refuse admission to, Nordic any visitor or guest deemed in the reasonable opinion of our staff or security personnel to be intoxicated, unruly, threatening, violent, dangerous or not compliant with the Dress Code. We will not in any circumstances permit the number of guests to exceed the capacity of Nordic. We operate a challenge 21 policy.
xviii. Any damage to, or theft of, property at Nordic (including, but not limited to, music equipment, furniture, fixtures and fittings and any other property of Nordic) caused by you or your guests will be charged to you at full replacement cost.
xix. Security staff inside and on the door of Nordic will be provided by Nordic. You shall follow any specific security-related instructions that may be given by security staff at any time.
Your contractors and sub-contractors may not enter, and shall not make any alterations to, Nordic, without prior approval from the Event Manager or General Manager. Nothing may be fixed to walls, ceilings, floor or pillars of any room by nails, screws, drawing pins, tape or other means without prior written approval. You shall indemnify us against any costs or damages incurred through the use of equipment by you or your contractors at Nordic.
xxi. To the fullest extent permissible by law, we accept no liability whatsoever for any loss, damage or injury to your property, or the property of your guests or any other persons for whom you are responsible.
xxii. All prices are subject to VAT at the current rate. A discretionary service charge may be added to your bill on the day of the event. Any such service charge is not included in the minimum spend.
xxiii. Prices are subject to revision at any time in the event of any increases in our costs for hosting the Event (including, but not limited to, excise duty changes). Wines, beers, spirits and other consumables are subject to availability and we reserve the right to provide alternatives without notice. You shall indemnify us against all and any claims arising from the purchase of goods or services from a third party on your behalf.
xxiv. We shall not be liable for any delay or for the consequences of any delay in performing or failure to perform any of our obligations under any agreement with you if such delay is due to any cause whatsoever beyond our reasonable control (including, but not limited to, war, terrorism, industrial action, lock outs, strikes, accidents, fire, blockades, petrol shortages, severe weather or natural catastrophe).
xxv. If the name of the client and the name of the person responsible for payment are different from the person, firm or company making the reservation, Nordic should be notified at the time of booking.
xxvi. These Terms and Conditions shall be governed by, and construed in all respects in accordance with, English law.